Shipping Information
At Matanari, every order is carefully prepared to ensure it arrives in perfect condition.
We partner with trusted logistics providers to deliver a shipping experience that is reliable, secure, and seamless.
Order Processing
Orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Shipping Destinations
We currently ship throughout Indonesia.
For international shipping inquiries, please contact our Customer Care team
Email: matanari.essentials@gmail.com
WhatsApp: (+62) 823-1448-6707
Estimated Delivery Times
Delivery times vary depending on the destination.
Bali: 1–2 business days
Java: 2–5 business days
Sumatra, Kalimantan & Sulawesi: 3–7 business days
Eastern Indonesia: 5–10 business days
Please note that delivery times are estimates and may vary during promotional periods, adverse weather conditions, or courier-related delays.
Shipping Fees
Shipping costs are calculated automatically at checkout based on the delivery destination and parcel weight.
Complimentary shipping promotions may be available during selected campaigns and are subject to applicable terms and conditions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.
If you have not received your shipping confirmation within 48 hours after your order has been processed, please contact our Customer Care team.
Shipping Address
Please ensure that your shipping information is complete and accurate before placing your order.
Matanari is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided at checkout.
Damaged or Lost Parcels
If your order arrives damaged or you believe your parcel has been lost, please contact our Customer Care team within 3 days of delivery or from the date your shipment was marked as delivered.
We will work closely with our logistics partner to investigate the issue and provide the best possible resolution.
Need Assistance?
Should you have any questions regarding your order or shipment, our Customer Care team is always here to assist you.
Customer Care
Email
matanari.essentials@gmail.com
WhatsApp
(+62) 823-1448-6707
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT+8)
We typically respond to email and WhatsApp inquiries within 24 business hours.