FAQ

1. What materials are used in Matanari products?

At Matanari, we carefully select soft, breathable, comfortable, and sustainable fabrics designed for everyday wear. Depending on the collection, we use premium materials such as cotton, bamboo blends, viscose, rayon, linen, and spandex to provide comfort, durability, and a flattering fit.

Each product page includes detailed fabric information to help you choose the piece that's right for you.

2. How do I choose the right size?

Each product includes specific measurements, as sizing may vary slightly between collections and styles.

We recommend comparing your measurements with the size guide provided on each product page. If you're between sizes, we generally recommend choosing the larger size for a more relaxed and comfortable fit.

3. When will my order arrive?

Orders are typically processed within 1–2 business days.

Estimated delivery times:

Indonesia: 2–7 business days
International: 7–14 business days, depending on the destination and customs process.

Once your order has been shipped, you'll receive a tracking number via email so you can monitor your delivery.

4. Can I exchange or return my item?

Yes. We accept returns and exchanges within 3 days of receiving your order, provided that the item is:

Unworn and unused
Unwashed
In its original condition with all tags attached
Returned in the original packaging

Please note that sale items and gift cards are not eligible for return or exchange unless they arrive damaged or defective.

For more information, please visit our Returns & Refund Policy.

5. How should I care for my Matanari pieces?

To help your Matanari pieces stay beautiful and last longer, we recommend:

Hand wash in cold water or machine wash on a gentle cycle
Wash with similar colours
Do not bleach
Do not tumble dry
Steam or iron on low heat if needed

Handle with care to maintain the fabric's softness, shape, and quality.

TAMBAHAN YANG AKU SARANKAN

6. Will the colour look exactly the same as shown online?

We do our best to ensure that our product colours are represented as accurately as possible. However, colours may appear slightly different depending on your device, screen settings, and lighting conditions.

7. What should I do if I receive a damaged or incorrect item?

We're sorry if your order doesn't arrive as expected. Please contact us as soon as possible and include your order number along with clear photos or videos of the item.

Our team will review your case and assist you with the next steps.

8. Can I change or cancel my order?

We process orders as quickly as possible, so changes or cancellations may not always be possible once an order has been placed.

If you need assistance, please contact us as soon as possible with your order number, and we'll do our best to help.

9. Do you offer international shipping?

Yes, Matanari offers international shipping to selected countries.

Shipping costs and delivery times may vary depending on your destination. Any applicable customs duties or taxes are the responsibility of the customer.